To register a complaint with the Natural Resources Conservation Board (NRCB), call the 24-hour, toll free reporting line: 1-866-383-6722.
Your personal information and identity is confidential, in accordance with the Agricultural Operation Practices Act (AOPA). Complainants who wish to receive follow up information can ask to be contacted by an NRCB inspector, but must leave their contact information in order to receive a call back.
When the NRCB inspector contacts you, explain your concern and discuss the kind of information and frequency of communication you would like to receive and that the inspector can provide.
The majority of complaints are responded to by phone call within one business day. The majority of onsite inspections, if an inspection is required, occur within five business days.
Inspectors aim to resolve complaints or ensure no further action is required within 90 days of receiving the complaint. Every complaint and all steps taken to resolve the complaint are tracked on the NRCB’s confined feeding operation (CFO) database.
Serious contraventions, such as calls that deal with a manure release off the operator’s property, are the first priority. If this type of call is received after hours, the call is forwarded to the on-call senior inspector and responded to within 24 hours.
The NRCB’s Compliance and Enforcement Policy sets out the procedures inspectors follow when responding to a complaint.
Complainants who would like to be called back will be contacted by the NRCB inspector who has responded to the complaint. The inspector will explain what actions were taken to address the concern.
The NRCB also conducts regular client satisfaction surveys through a professional survey firm. If you wish to provide your feedback, your contact information will be required when you file your complaint.