What to Expect When You File a Complaint

Your complaint will be entered in the NRCB’s confined feeding operation (CFO) database and forwarded to the inspector who is responsible for that region (or to the senior inspector, in the case of serious contraventions that occur after regular work hours).

If you have provided your contact information, the inspector who receives your complaint will contact you to confirm the details of your complaint. The inspector will contact you again to inform you how the complaint was resolved after they have completed their investigation, unless you have indicated that you do not want to be contacted.

After the inspector has contacted you, the inspector will determine the most efficient and appropriate response for that type of complaint, on a case by case basis.

  • For an emergency situation, the inspector will immediately proceed to the site.
  • Most often, inspectors conduct a site inspection in response to a complaint. In some cases complaints can be successfully handled by a telephone conversation with the operator.